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  • MANUAL

    Learn how to set up and use VOOPOO products

  • FAQ

    Find a solution to the problem with your VOOPOO product

  • WARRANTY

    Ask for after-sales support

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Atomize can't be recognized by the MOD

The MOD keeps asking "New coil (+)" or "Old coil (-)". It can't detect the atomizer due to the short circuit of your tank or your MOD.

Suggestions & Solutions
  • • Please use a pin to stick on the 510 connector to see if it can be fixed or not. If problem still remains please refer to next step.
  • • Please try other tanks or coils with your MOD and try the same tank on other MODs to check if they could work fine, so as to confirm whether the problem is in the tank or the MOD.
  • • If it is the MOD issue, please try to upgrade the firmware of the MOD.

Coil burnt issue

If your coil burnt out within a short time of using, follows might be the causes to the issue:

• You didn't prime the coil before vaping.

• The E-liquid you fill in is not enough.

• Improper vaping settings of power.

• You vape too frequently.

Suggestions & Solutions
  • • Please prime the coil with low wattage for the first several puffs.
  • • Please fill the E-liquid over the minimum line of UFORCE.
  • • While vaping, please make sure the power of the MOD is within the power range that the coil can support.
  • • Please stands for 5 minutes to get the organic cotton completely saturated before vaping.

Error on reading resistance

Sometimes your MOD might not read the resistance correctly. The resistance may display a little high or low on the screeen. This issue may be caused by the following factors:

• The resistance detection component might be broken.

• The 510 connector might be loose.

• The tank doesn't work fine.

Suggestions & Solutions
  • • Please use another tanks to work with the MOD and make sure the tank are working fine.
  • • Please make sure the 510 connector are tight.

Warranty Period

MOD

Within 90 days from the date of purchase shown on your invoice, or from the date of production if no invoice for reference.

TANK

Atomizer/atomizer coil/Drip are consumable products what are not within the scope of warranty once it is depleted. If there is quality issue when receiving the goods, please return without filling oil.

Disclaimer

Artificial damage and problems caused by misuse are not covered by warranty.

Coil is consumable what is not within the scope of warranty once it is depleted.

Any hardware cracking, modification is at your own risk, it will void warranty.

After-sales Support

◆ IPlease visit FAQpage for self-service to solve your problem quickly .

◆ If your problem not list in FAQ or it is not resolved after you operated as FAQ guidance, you have two choice to settle the problem:

  • A. Please go to the shop where you bought it for a quick solution.
  • B.Please send email to support@voopoo.com to seek help from VOOPOO after-sales service team.