WARNING: This product contains nicotine. Nicotine is an addictive chemical.

The above warning applies when the product is used with nicotine-containing e-liquids.

Products displayed on VOOPOO website are for international market. Due to regulations,
available products for different regions may vary. Thanks for understanding.

Welcome to VOOPOO help center

  • Warranty Period

    Non-consumable Products

    All VOOPOO‘s non-consumable products(pod mod device and mod device)are guaranteed for 90 days from the date of purchase shown on your invoice. If there is no invoice offered, then date back to the production date.

    Consumable Products

    Tank, cartridge, empty cartridge, coil, O-ring, glass tube, and other consumable products do not apply to this warranty service. If there is quality issue when receiving the goods, please return without filling e-liquid.

  • Disclaimer

    Artificial damage and problems caused by misuse are not covered by warranty.

    Any hardware cracking, modification is at your own risk, it will void warranty.

  • After-sales Support

    • Please visit FAQ page for self-service to solve your problem quickly .

    • If your problem is not listed in FAQ or it is not resolved after you operated as FAQ guidance, you have two choices to settle the problem:

    A. Please go to the shop where you bought it for a quick solution.

    B. Please send emails to support@voopoo.com to seek help from VOOPOO after-sales service team with the following information:
    1.Copy of purchase proof or receipt, which must include the purchase date.
    2.Photos of the Serial Number and the Security Code.
    3.Videos or photos to clearly show the problem of your device.

    Shipping Fee:
    If your item is within warranty, the shipping cost of the replacement will be covered by us.
    If your item is not within warranty, you will cover all the costs of the shipping and repairing fee.

  • Contact Us

    Looking forward to your feedback.

    Any questions, please feel free to contact us.

    ShenZhen Woody Vapes Technology Co., Ltd.

    Address: Nanshan District, Shenzhen, China

    Tel: 400 960 0061

    Business Contact: sales@voopoo.com

    Customer Service Tel: 400 960 0061

    Customer Service Email: support@voopoo.com