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1.Can Not Turn on
Make sure the battery have power.
Try turning on the device when charging. -
2.Can Not Fire
Clean the tank/pod/auto sensor and the device.
Change other pods/tanks or coils. -
3.Leaking
Make sure the coil is correctly installed.
Change other coils or pods to have a try. -
4.Can Not Charge
Clean the charging port and the cable.
Change other batteries and the charging cable.
Charge the device for at least 2 hours if it hasn’t been used for a long time. -
5.Lower Power/Auto-turn off/Check Battery
It is recommend to use high - rate battery, with discharge current > 30A or higher drain battery.
Please use the coil with higher resistance to see if have same issue.
If above problem still exists, please contact us by email: support@voopoo.com -
6.Check Atomizer
Please clean the MOD/Pod/Cartridge electrode/510 connector and check if the pin in the MOD is flexible.
Please clean E-juice or condensate inside the auto sensor/MOD/Tank.
Do not screw the MOD 510 connector tightly. Please rotate the Pod 180 degrees or change other coils/pods/tanks to try. -
7.Burning Smell
When using the new coil, fill e-liquid to completely soak the coil and let it sit for 5 minutes at least before vaping .
Make sure to use the coil within wattage range.
Change a new coil if it has been used for a long time -
8.Button Problem
Press the button harder and make sure the device is unlocked.
Restart the device and then press the buttons again. -
9.Resistance Reading Error
Change other coils/pods/tanks.
Make sure the coil is Voopoo product. -
10.Can Not Upgrade
Make sure the cable is original and the system of your computer is Windows.
Try the type-c cable with both the upside and downside.
Make sure the battery of your device is over 60%.
